FinServ organizations are migrating to social networks, collaboration tools, and mobile networks to engage and support customers, recruit new employees, and drive business development. As a result, there are vast amounts of sensitive information and PII that must be stored digitally. Today, the majority of FinServ-related industries agree that a strong digital presence is crucial to offer superior customer service and expand business. However, few security teams consider the numerous threat vectors and cyber risks that having an expanded digital presence introduces into their threat models. Taking advantage of the limited visibility and control these institutions possess to detect and remediate these risks, cybercriminals happily exploit social and digital channels where vulnerable businesses and customers interact.
In this paper, we’ll explore the most prevalent types of threats and scams targeting the FinServ sector over social media and digital channels and provide a checklist to help security teams mitigate risk to their institution, brands, employees, and customers.
